FAQ

Shipping, Pick-up & Ordering

We now offer free shipping over $150 in Toronto, and over $250 for the rest of Ontario.* This will automatically apply at checkout, just choose the Free Shipping option when available. When using express options like Apple Pay or Shop Pay, these options may not be selected automatically.

Delivery within Toronto is otherwise $10, and across Ontario for $20. *

Free pick-up is available at our Toronto bottle shop during regular hours, you will receive an email when your order is ready for pick up:

12-7 Tuesday through Saturday
12-6 Sunday

*Although we will always do our best to offer free shipping when possible, customers in especially remote locations may be contacted for additional delivery fees.

For delivery in Toronto (M1-M9 postal codes), if you place your order before 8pm it will arrive the following day unless otherwise specified in delivery instructions. Same-day delivery is available for Toronto deliveries placed before 10am. Please note we do not deliver on Sundays.

If you would like your item delivered on a certain day, please let us know at checkout.

Ontario wide-delivery varies depending on location but takes an average of 2-5 business days.
We can’t *guarantee* shipping times outside of Toronto - we wish! - so please order early if you know you need your wine for a special occasion. Please note our delivery partners for Ontario do not deliver on the weekends.

We will have your order ready in one business day at most, very often we can get this ready for pick up right away.

You’ll receive an email confirming when your order is ready for pick up. If you’re in a super rush and haven’t received an email, give us a call when you’re en route and we’ll get that packed for you 416-546-2151

By law we require someone 19+ home to receive a delivery of wine. 

No! We never include a paper copy of your receipt to save as much paper as we can. You’ll automatically get an itemized confirmation email receipt when you place your order. 

We don’t include any printed notes directly in your order unless requested. We lovingly share detailed wine notes on each product page, and share these notes via email for custom packs or Wine Club. Take a quick screenshot if you’d like to save these. If you ever are missing a note, send us a quick email and we can pass it along.

No, you do not need to add any additional food item to your order. We’ll automatically include a piece of candy because we love you (and it is legally required). 

After you’ve added all your items to your cart, head to the checkout and enter any notes you may have about your order. This includes delivery instructions (knock three times at the side door) and any notes (I have always loved you, will you go on a date with me?).

Yes! We suggest first taking a look at our 2 and 3-packs; these are our lovingly curated and always changing wine combos that we put together based on our in-store favourites and the most popular wine *moods*. Love a juicy red? We’ve got a pack for that! Crazy for Orange wine? It’s the Orange Wave~ pack for you!

You can always email us for more guidance on making selections.

About the Wines

A common misconception is that natural wines will spoil super quickly. All wines we sell are good to store for 1-3 years, though the fresher styles are always best within a year or two. When storing wine, look for a cool-ish and dark-ish place. No fancy wine cellar? A closet will do! Avoid right-beside-the-radiator-or-fridge to avoid temperature fluctuations. If you’re keeping wine for more than a year, it’s best to get a simple wine rack that allows you to store wine on its side to prevent the cork from drying out. Some natural wines we work with can age 10+ years. If you’re seeking some true cellar gems, ask us and we can point you in the right direction.

We also want that wine back! As we work with lots of small makers and lots of small agencies in Toronto, our in-store and online stock is constantly changing. Love something and now it’s gone? Bummer! You can sign up for notifications to know when it's back - BUT something just as delicious will replace it and that fave will be back in a few months - many great small producers are in market once or twice a year.

No! We only work with small producers that are not at the LCBO. The LCBO is one of the world’s largest retailers - #3 after some huge UK supermarkets, the last time we checked! Imagine buying all your produce at Costco and then discovering farmers’ markets. Welcome to the small production, flavourful and joyful revolution that is natural wine and *finally* legal wine shops in Ontario. If you love interesting flavours and knowing your maker, natural wine is for you. 

Yes! We only work with organic, biodynamic and natural wines made by producers we believe in.

It happens! Corks allow wine to breathe just the right amount but sometimes cork can be tainted by TCA, a compound that makes it smell and taste like a wet basement or an old pair of gym socks. Although not *dangerous* to drink, it certainly isn't pleasurable! If your wine is corked please bring the full bottle (re-sealed with the original cork) into the shop and we’d be happy to exchange or replace it for you. If you are ageing your wine more than a year, it should always be stored sideways so the cork can stay moist and be kept at as stable a temperature as possible (aka: closet or basement: yes!) right beside the radiator (no thank you!). 

Other common questions

Stay tuned for our 2022 opening date!

Alongside the store, we also have our own wine agency, Grape Witch Imports. This allows us to directly bring in some of our very favourite wines and get you the sharpest price possible. We sell to great restaurants across Ontario, as well as direct to you. We’ll announce imports releases on our newsletter and instagram. We offer these in case volumes to get you the hottest deals. Although we *love* importing wine, we also work with 30+ other agents in Ontario to always have the most interesting and delicious offerings. 

Yes! We offer both in-person and virtual Education Hours. These structured but casual guided tastings are a super fun way to learn all about natural wine and our favourite producers and regions.

Policies

Not all natural wine is funky, but it can be! Many people adore this style, but it might not be for you. To help you find your funky sweet spot, we’ve labelled all of our wines 1-5 on our Freaky Scale with 1 being the most classic and 5 being the most other-worldly. We recommend starting with a 1 or 2 and working your way up to see if you like these flavours.

Sometimes a wine’s freakiness can be mistaken as cork taint - if you believe your wine is corked, a musky and flat taste, please bring it to the shop. Any corked bottles at least 2/3rds full are eligible for a replacement bottle, or store credit of equal value. If the wine is correct, but not to your liking, we’re happy to offer 25% off your next purchase to find something right up your alley, but cannot offer an exchange. Have questions? Our experienced staff is always here to guide you.

To learn more about natural wine and cork taint, check out our ‘About the Wines’ section above.

We get it, sometimes you gotta cancel that order! We have a very quick turnaround time for online orders, please contact us as soon as possible if you need to make a change. We will refund your order minus a 3% processing fee if the order has not yet shipped. If your order has left the shop, you are welcome to ship the order back to us for a refund minus a $25 restocking fee and applicable delivery charges. Online orders can also be brought back to the shop for an exchange of equal value or a refund minus a 3% processing fee.

Although we work hard to ship quickly and accurately mistakes happen. If there is ever an error on our end please let us know immediately so we can quickly help solve it.

Celebrating a big win (hooray!), your staff really knocking it-out-of-the-park lately, or the holiday season (never too early! ;)? We always stock between 200-300 bottles of incredible bubbles, hard to find gems as well as fun & approachable 3-packs. Want something SUPER special? We have some of the most talented wine people in the city ready to curate custom gifts. Reach out to us at hello@grapewitches.com and we can help sort out the all the details. For larger orders, we’ll need delivery info and date requests at least one week in advance but will do our absolute best if you’re in a pinch.

We love to host you! From intimate gatherings to birthday bashes to full buyouts we love to plan a good party. Please inquire with as much notice as possible to avoid disappointment. We require at least two weeks' notice for all event bookings. We are happy to hold a date for you up until one week prior to the event - at that time, a deposit will be due to secure the booking. We'll have a contract for you to sign and the final amount will be due the day of your event.

For virtual events, a final guest list with delivery info is required one week prior to the event date. Clients are welcome to reschedule their event date with 5 days’ notice, at no charge, by notifying events@grapewitches.com. Rescheduling after 5 days will incur an additional $150.00 admin fee. Cancellations received after this time will forfeit the 50% deposit provided.

As of March 2022, there are currently no mask mandates in place in Ontario. Our staff will continue to wear masks in the shop, and we ask you to do what makes you feel comfortable. For private bookings in the Salon, clients are welcome to determine their own vaccine and mask requirements and we will match your requests. All of our staff are fully vaccinated.