Privacy Policy

Your privacy matters to us. This policy outlines what information we collect, how we use it, and how we keep it safe when you interact with Grape Witches.

Overview

Grape Witches (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, sign up for communications, or otherwise interact with our services.

By using our website, you consent to the practices described in this policy.

Information We Collect

We collect personal information that you provide directly to us, as well as certain information automatically when you use our website.

Information You Provide

This may include:

Name
Billing and shipping address
Email address
Phone number
Payment information
Order details
Account login credentials
Gift recipient information
Communications with our team

Providing accurate information is necessary for us to fulfill orders and provide services.

Information Collected Automatically

When you visit our site, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referral URLs
Shopping behaviour

This information helps us improve website performance, prevent fraud, and better understand customer needs.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and enhance your shopping experience.

These technologies help us:

remember your preferences
keep items in your cart
analyze traffic
personalize content
measure marketing effectiveness

You can adjust your browser settings to refuse cookies, though doing so may impact site functionality.

How We Use Your Information

We use your personal information to:

process and fulfill orders
verify age where required by law
communicate about purchases
provide customer support
deliver products
detect fraud and manage risk
improve our website and services
send marketing communications (where permitted)
comply with legal obligations

We limit collection to information reasonably necessary for these purposes.

Marketing Communications

With your consent, we may send you emails or messages about:

new products
offers
events
educational content
updates

You may unsubscribe at any time by clicking the link in our emails or contacting us.

We do not sell your personal information.

Sharing Your Information

We only share your information where necessary to operate our business.

This may include trusted third parties such as:

Shopify (our ecommerce platform)
Payment processors
Shipping and courier partners
Fraud prevention providers
Marketing platforms
Analytics providers
IT and cloud service providers

These providers are authorized to use your information only as needed to provide services to us.

Some service providers may process information outside of Canada. When this occurs, your data may be subject to the laws of those jurisdictions.

Shopify

Our store is hosted on Shopify Inc., which provides the online ecommerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s secure data storage, databases, and applications. Shopify stores your data on servers protected by industry-standard security measures.

You can learn more about Shopify’s privacy practices here:

👉 https://www.shopify.com/legal/privacy